One bill, not five
No more separate vendors and invoices for WhatsApp, SMS, and voice, with nothing tying them together.
A setting, not a procurement cycle
One account, one contract, one conversation history. Adding a channel takes minutes, not months.
Why CPaaS solutions beat five separate vendors
Most teams end up with a WhatsApp vendor, an SMS vendor, a voice vendor, and three invoices, and no single place that shows what a customer actually received last month.
Celitix puts every channel on one account with one contract and one conversation history, and on a CPaaS platform India businesses actually adopt, adding a channel is a setting rather than a procurement cycle. Read about Celitix unifying WhatsApp, RCS, SMS, and voice on one platform.
Reach customers wherever they are
Celitix CPaaS solutions cover ten channels on one account. Start with the one your customers already use, then add the rest without a second integration.
WhatsApp Business Platform
Use the world's most popular messaging app through the Celitix WhatsApp Business API, with chatbots, click-to-WhatsApp ads, branded profiles, and a shared team inbox.
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RCS Business Messaging
Verified, branded rich cards for RCS business messaging, with images and action buttons inside the default Android messaging app, and automatic SMS fallback.
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SMS Solutions
DLT-compliant bulk and transactional SMS marketing on registered sender IDs, delivered in seconds to any handset ever made.
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2 Way SMS
Let customers reply to your messages. Run keyword campaigns, collect responses, and route them to the right agent.
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Inbound Dialer
Virtual numbers and an inbound dialler and IVR that route every incoming call to the right team without a physical exchange.
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Outbound Dialer
Automated voice broadcasts and agent dialling for reminders, surveys, confirmations, and collections at volume.
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Click to Call
A button on your site or app that connects a visitor to a sales agent in seconds, with no number to dial.
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Missed Call Services
Capture a lead, a vote, or a callback request from a free missed call, with no data connection needed.
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App Authenticator
Verify users with OTP and two-factor authentication across SMS, WhatsApp, and voice, with automatic fallback.
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Email OTP
Deliver one-time passwords and verification links by email, on the same API and the same dashboard.
Learn more →One platform, endless possibilities
Four things a CPaaS solution for business only delivers once every channel sits in the same place.
Omnichannel dashboard
Every conversation in one view. An unified inbox and conversational CRM keeps the history attached to the customer, not the channel.
Automated workflows
Trigger a message from any event in your own system, with rules that pick the channel and fall back when one fails.
Multi-agent dashboard
Sales, support, and service work one queue. Route by department, language, priority, or who is free right now.
Optimise and scale
Track delivery, cost, and conversion per channel on an enterprise messaging platform, then move budget to whatever is working this quarter.
Need help choosing a channel?
Tell us what you sell and who you sell to, and we will map the channels worth starting with.
CPaaS solutions across industries
Nine industry playbooks, each built on the same channels but sequenced differently for how that business actually sells.
E-Commerce
Recover abandoned carts, automate order and delivery updates, and re-engage lapsed buyers on WhatsApp or SMS.
Use Cases:
- Recover abandoned carts
- Automate order & delivery updates
- Trigger re-engagement via SMS or WhatsApp
Healthcare
Appointment reminders, report delivery, and patient support, with verification before anything sensitive is shared.
Use Cases:
- Appointment & test result alerts
- Prescription refill reminders
- Feedback or follow-up via SMS
Finance
Payment reminders, KYC prompts, statement alerts, and fraud notifications on authenticated, compliant channels.
Use Cases:
- OTP and silent authentications
- Transaction & policy alerts
- KYC nudges via WhatsApp or RCS
Education
Admission enquiries, fee reminders, results, and parent communication at the hour parents actually read messages.
Use Cases:
- Exam & result notifications
- Fee due & payment reminders
- Student engagement surveys
Tourism
Booking confirmations, itinerary changes, check-in details, and support across time zones without a night shift.
Use Cases:
- Booking confirmations & itinerary updates
- In-stay service requests
- Post-visit feedback collection
Real Estate
Qualify site-visit enquiries, share floor plans, and route a serious buyer to a named agent while intent is high.
Use Cases:
- Site visit scheduling
- Project milestone updates
- Lead follow-ups via WhatsApp
Food Production
Order confirmations, delivery windows, and offers, with the menu shared as a catalogue inside the chat.
Use Cases:
- Reservation confirmations
- Loyalty rewards via SMS
- Campaigns for special menus or offers
Service-Based
Consultation booking, intake forms, document chasing, and status updates that remove the follow-up phone call.
Use Cases:
- Automated appointment bookings
- Service alerts and follow-ups
- Campaigns for lead generation
Tech Startups
User onboarding, activation nudges, and product alerts triggered from your own events rather than a calendar.
Use Cases:
- App onboarding via token-based flows
- Support workflows over WhatsApp
- Multi-channel user engagement
Read our blogs
Fresh writing on CPaaS, WhatsApp, RCS, SMS, and voice, updated as the channels themselves change.
Start with one channel, add the rest later
Book a demo and we will show you the dashboard with your own use case loaded.
Celitix CPaaS FAQs
Celitix is a communications platform as a service. Celitix CPaaS solutions let you build, automate, and scale customer messaging across WhatsApp, RCS, SMS, voice, and email from one dashboard and one set of API credentials, instead of integrating and paying for each channel separately.
WhatsApp Business Platform, RCS Business Messaging, SMS, two-way SMS, inbound and outbound voice, click to call, missed call services, app authentication, and email OTP. All ten run on the same account, the same billing, and the same conversation history.
Yes. From reminders and alerts through onboarding, KYC, support, and marketing campaigns. Use a pre-built flow or design your own against your own data, with rules that choose the channel per customer and fall back automatically when one does not deliver.
Yes. Celitix provides APIs and webhooks that connect to your CRM, ERP, or any internal tool, so you can sync contacts, trigger sends from your own events, and read delivery and reply data back into the system your team already works in.
Yes. We run enterprise-grade security and support regional compliance frameworks including DLT in India. Sender IDs, templates, and opt-in records are managed inside the platform, so an audit does not become a scramble across four vendors.
Most CPaaS providers India businesses evaluate will sell you channels. Celitix ships outcomes: ready-made use cases, industry-specific workflows, and an interface a marketing team can run without a developer. Voice, SMS, RCS, and WhatsApp all sit on one account, which very few providers in this market can say.
You pay per message or per minute by channel, with no platform licence on the entry plans. Committed volume brings the unit rate down. Because everything runs on one account, you are not paying a separate minimum to four vendors to keep four channels open.